Terms & Conditions

Welcome to National Digital Corporation of India (NDCI). These Terms & Conditions govern your use of our digital marketing, web development, and IT services. By engaging with NDCI, you agree to comply with these terms under:

Information Technology Act, 2000 (India)
General Data Protection Regulation (GDPR) for EU clients
Digital Personal Data Protection Act, 2023 (India)

1. Service Agreement

All NDCI services require a signed Service Level Agreement (SLA) including:

Project Scope: Clearly defined deliverables and timelines
Pricing: As per quoted amount in INR (₹) plus applicable GST
Term: Minimum 3-month commitment for digital marketing services

Verbal agreements are not binding until formalized in writing.

2. Payments & Refunds

Payment Type	Terms	Late Fees
Advance Payment	50% before project initiation	N/A
Milestone Payments	As per SLA schedule	2% per month
Final Payment	Before delivery	Project hold after 7 days

Refund Policy: No refunds for completed work. Partial refunds considered for terminated projects with written notice (minimum 30 days).

3. Intellectual Property

Client Materials

You retain ownership of all provided content (logos, text, images).

NDCI Creations

We retain rights to all code, frameworks, and methodologies until full payment.

License: Upon full payment, client receives unlimited license for delivered work.

4. Prohibited Activities

Black-hat SEO

Including but not limited to keyword stuffing, cloaking, link schemes

Copyright Violation

Using unlicensed images, plagiarized content, or trademarked material

Spam Practices

Bulk emailing, fake reviews, or bot-generated traffic

Violations may result in immediate termination and legal action under IT Act, 2000.

5. Data Protection Compliance

GDPR Compliance

For EU clients

Data Localization

Indian servers for Indian clients

DPDPA 2023

Indian data protection

We implement SSL encryption, regular audits, and access controls per Indian and international standards.

6. Limitation of Liability

NDCI's maximum liability is limited to the fees paid for the specific service causing the claim. We are not liable for:

Third-party service disruptions (Google/Facebook algorithm changes)
Client-provided inaccurate information
Acts beyond our reasonable control (natural disasters, govt. actions)

Digital marketing results (rankings, traffic) are not guaranteed due to dynamic nature of algorithms.

7. Governing Law & Disputes

Jurisdiction

All disputes subject to courts in New Delhi, India

Arbitration

Mandatory 30-day mediation period before litigation

Governing Law: Indian Contract Act, 1872 and IT Act, 2000